6 Ways Unified Communications Empowers a Remote Workforce
As the work environment continues to evolve thanks to technology, more people are finding it more convenient to work remotely. In fact, studies show that remote working environments are likely to surpass traditional office settings by the year 2025. This makes it all the more important for businesses to adapt and leverage technology to remain relevant and productive.
For a remote team to remain empowered and ultimately productive, communication is an integral area that businesses should seek to bolster. Unified communications as a service (UCaaS) integrates a range of collaboration tools to smooth remote work to make communication seamless.
Here are six ways unified communications empowers a remote working team to keep productivity high.
Provides real-time data
Through unified communication, employees can access real-time data of customers remotely. This is more important for customer-focused organizational that require data about client demographics, service requirements and call records to build better customer experience. Without these data, employees can find it difficult to provide personalized services, which could, in turn, compromise their relationship with clients.
Businesses ought to provide relevant data without the constraints of the geographical location of employees. This requires them to invest in communication infrastructure that is reliable and geared toward empowering employees to maintain productivity.
Enhances team collaboration
The collaboration of employees is paramount for projects to be completed on time. Unified communication offers a range of tools that enable employees to coordinate despite their geographical locations. For instance, through business VoIP phone services, workers can collaborate through platforms such as emails, video and audio calls, and instant messaging.
UCaaS offers multiple features that employees can leverage to work harmoniously. It particularly provides a structured communication strategy that enhances engagement and, consequently, productivity.
Offering fast and efficient services is a requisite to retaining and achieving customer satisfaction. Unified communication can work to ensure that employees are always up to speed with the needs of clients, and can accordingly offer solutions within a short period of time. For example, interactive voice response systems direct clients to available agents, which works to save time.
The current business arena requires workers to be swift and efficient in the provision of customer services. By reducing downtime, you are guaranteed to have a competitive edge against competitors.
The current working population wants to work under flexible schedules and at their convenience without compromising on productivity. Unified communication tools come in handy as they make integration of applications easy. Moreover, managers can use various tools to coordinate remote working without experiencing obstacles.
No doubt, a flexible workforce is able to achieve the goals of an organisation as long as there is reliable communication among involved parties, from shareholders to customers and employees.
Enables integration with business applications
Businesses use multiple platforms to facilitate task flow management and operational efficiency. These technological platforms tend to be more manageable when integrated in a way that they can work together. Organisations can use unified communications to make it possible, and accordingly, empower employees to perform their duties better.
Case in point, organisations are now using business phone systems to integrate software such as Zoho, Slack, Google Apps, and other tools that are used to enhance communication. This way, employees can collaborate remotely and still manage to be productive.
It is critical for employees to remain accessible to continue taking care of customers' needs at all times. Failure to be quick in service provision could lead to a loss of valuable clients, and consequently, loss of returns. Through technology, workers can use their own devices to integrate different tools to communicate with colleagues and customers as well.
In any case, clients tend to use communication platforms that are convenient for them. As such, having access to all of them can work to keep employees accessible when working remotely.
Unified communication has revolutionized how remote workers coordinate and operate to keep productivity high. Taking advantage of this dynamic technology can go a long way in empowering your remote workforce and boosting productivity.
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